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Most common questions about eye health

Can I use my prescription from another optometrist to order glasses or contact lenses?

Of course, you can. It’s your choice who tests your eyes and we are happy to accept all valid prescriptions to craft you an amazing pair of sustainable eyewear.

What does my private health insurance cover?

Private health funds provide rebates on glasses and contact lenses for most patients with Extras cover with the amount you receive depending on your level of cover. We are able to claim most rebates directly for you in-store.

How should I clean my glasses?

You’d think this would be an easy one, but as technology has changed and the sophistication of lens coatings and treatments has advanced there are a few do’s and don’t you should know.

To keep it simple we suggest you do the following three steps; 

  1. Spray both sides of the lenses with anti-reflective lens cleaner
  2. Wipe the lens clean and dry with a tissue to remove the dirt, oil and grime
  3. Finish off by polishing the lenses with a microfibre cloth. 

We suggest you don’t use dry tissues or your clothing to clean your lenses as when the lenses are dry this will scratch your lenses. We also suggest you don’t use your microfibre polishing cloth, as you’ll just dirty it.

Is Bulk Billing for eye tests available?

Honour Optometry is not a bulk billing practice. However, we are able to electronically transmit your Medicare claim, meaning your rebate will be credited directly to your nominated bank account

When should I bring my child in for their first eye test?

We recommend that all children have a full eye examination with an optometrist before starting school. How easily a child can see with their long-distance and close vision schoolwork can influence how well they learn through their visual system. For more information about children’s vision, click here.

What is a dilated retinal examination?

Your optometrist may recommend pupil dilation if there are any signs or symptoms that call for a more thorough investigation of your retina. Pupil dilation may be required if you have shortsightedness, cataract, glaucoma or a family history of glaucoma, diabetes or an eye injury. 

Dilation of the pupils is often required for examining older patients, as the size of the pupil tends to decrease with age, making it more difficult to see inside the eye.

To dilate the pupils, optometrists use special eye drops to cause the pupils to enlarge. With the pupils dilated, the optometrist has a better opportunity to examine the inside of the eye.

The drops act gradually to dilate the pupils over about 30 minutes. Most people notice only that the world is a bit brighter and glary than usual. Sometimes people notice that their close vision becomes blurry and occasionally distance vision is also affected. These effects are harmless and usually wear off within about an hour or two.

I have red-eye, what should I do?

Eyes get red from time to time, but if this isn’t usual for you, or you have any associated pain or discomfort, it’s probably time to get it checked out. Ocular redness can happen because of many reasons including infection, allergy and dryness, for which treatments vary significantly, so get an optometrist to check it out so as to not delay appropriate management.

I see flashes and some new floaty spots, what should I do?

It’s probably not the paparazzi, but if it is, well done. Flashes are usually associated with the movement of the retina inside the eye. This is often due to age-related changes and usually needs no intervention. However, sometimes it is due to a tear in the retina or retinal detachment, which is an emergency. The only way to differentiate is to have it assessed by an optometrist or ophthalmologist. Get in contact with us and we’ll be happy to arrange an assessment and referral if required.

My eyes are watering, what should I do?

It sounds absurd, but watery eyes are often due to dryness. It can just be your body over-compensating. There are quite a few other reasons, including infection and allergy, for which treatments vary significantly, so get an optometrist to check it out so as to not delay appropriate management. 

What do I do if I leave my contact lenses in overnight by mistake?

If you fall asleep, even for only a short period of time, with your lenses in you may find they have become stuck to the surface of the eye. Do not attempt to remove the lenses if they feel as if they are not coming off easily. Instead, repetitively blink your eye and apply lubricating eye drops. After 5 minutes the contact lenses should then become mobile again making removal easier. It’s recommended you leave your lenses out for the following day to allow your eyes a chance to recover. If you experience any persistent discomfort or ongoing redness, see your optometrist as soon as possible.

Is your eyewear range sustainable?

Each of the brands that we stock have been carefully selected in order to align with one of our three sustainability criteria. We also take pride in ensuring that all of our packaging and in-store collateral is eco-friendly, plastic-free and recyclable. For more information about our sustainability goals, click here.

What is your return policy?

We do not offer refunds. If you are unhappy with your frames or sunglasses, we will provide you with a store credit up to the value of your purchase. Store credits will only be applied once all returned goods have been safely received in their original packaging and in original condition.

In order to qualify for returns and exchanges, goods must be returned within 14 days from the date that your order is received, in the original packaging and in original condition. If you fail to meet these criteria, the goods will be ineligible for return or exchange.